PRIVACY POLICY - COOKIE POLICY - TERMS OF USE - BLOG DISCLAIMER

TERMS AND CONDITIONS OF SALE - RIGHT OF WITHDRAWAL

Privacy Policy

In accordance with the General Data Protection Regulation (EU-GDPR) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, the following information describes the way in which VéVé Glass, a department of Cromia Glass s.n.c. (hereinafter “VéVé Glass, we, us or our”) processes the personal data of users gathered through the website “www.veveglass.it” (hereinafter “Website”) and through other sources.

At VéVé Glass, it is our intent to give you as much control as possible over your privacy in regards to your personal information and how we use it in our business. In general, you can visit the Website without telling us who you are or revealing any information about yourself. This Privacy Policy applies to your visit to the Website and governs your access to our Website whether as a visitor or a registered user (a “User”). By using our Website, you consent to the collection, use, disclosure, and other uses of personal information pursuant to this Privacy Policy. This Policy applies only to this Website, and not to the collection and use of personal information by any third party via any website to which there are links on this Website. We are not responsible for the privacy policies of other websites and encourage you to be aware when you leave our Website.

Data Controller and Data Protection Officer

The Data Controller is VéVé Glass, a department of Cromiaglass s.n.c., with headquarters in Marcon (Venice, Italy) at Via Venier 44, post code 30020.

The Data Protection Officer is the current Sales Manager. You may request to be notified of the name of the DPO and receive a full list of the Data Supervisors by writing to the email address: info@veveglass.it.

Categories and nature of processed data

VéVé Glass will process users’ personal data gathered through the navigation and use of its Website, as well as data gathered at the moment of registration and during the forwarding of purchase orders, through the use of an automated electronic system (see “VéVé Glass Cookies Policy”).

The most common types of information we collect include: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Website (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

We collect personal information directly when you provide it to us, automatically as you navigate through the Website, or through other people when you use services associated with the Website. We collect your personal information when you provide it to us when you complete membership registration and buy or provide products or services on our Website, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

General Use of Personal Data

Personal data can be processed for the following purposes:

  1. general use of personal data necessary for the correct use of the Website and strictly connected to it, registration and access to private areas, for the sending of purchase orders and the management of the contractual relationship;
  2. responding to specific requests;
  3. fulfilling legal obligations;
  4. for monitoring and analyzing statistics and measurements of customer satisfaction levels, as well as for sending promotional communications and newsletters (via post and phone, email and SMS, or via other automated tools) to contact details provided at the time the online registration form was completed;
  5. processing of information related to the use of the site (such as frequency of use, purpose of use, habits, interests, statistics, purchase orders, etc.) through the use of cookies; (see “VéVé Glass Cookies Policy”)

The information gathered from the forms you fill out is used to provide you with information about products, services, news and events by sending newsletters, promotions and site updates; and to allow you to purchase products or services.

Sharing and Usage

We will never share, sell, or rent your personal information with third parties for their promotional use. We may also disclose information to partners who introduced you to VéVé Glass services in order to ensure they are properly compensated for their efforts. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.

Personal Data Processing

Personal data is processed by automated systems, strictly correlated to its final use, for the time necessary to achieve the objectives for which the data was collected and in compliance with applicable law. Specific security measures are put in place to prevent loss of data, illegal or incorrect use and unauthorized access. Gathered information is stored safely and securely.

Personal data is processed at our operating offices and in any other places where the parties involved in the processing are located.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

Customers’ rights

We hereby inform you that the Privacy Policy entitles you to exercise certain rights. All VéVé Glass clients have the right to subject access; to have personal data erased; to have inaccuracies corrected; to object to direct marketing; to restrict the processing of their personal information (including automated decision-making); and data portability.

In particular, at any time, you can attain:

  1. confirmation of the existence or non-existence of personal data regarding yourself, even if it not yet registered, and the disclosure of this information in an intelligible form;
  2. an indication of the origin of personal data, of the purposes and methods of data processing as well as the method applied in the case of processing carried out with the aid of electronic equipment;
  3. an indication of the identity of the owner and those in charge as well as the individuals or groups of individuals to whom the information can be disclosed or who can become aware of it;
  4. the updating, the rectification or adding of data, as well as the cancellation, the conversion to an anonymous form or the blocking of processed data in violation of the law, including any information which is not necessary to conserve in relation to the purposes for which the data was collected or subsequently processed;
  5. confirmation that the operations referred to in d) have been brought to the attention, including in regards to their content, of those to whom the data has been disclosed, except when this proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party has the right to oppose, for legitimate reasons, the processing of personal data, even if it is relevant to the purpose for which the data was gathered, as well as the processing of personal data with the aim of sending promotional mail or for other purposes for which they have given their consent.

Below are the rights that you have under law, and what VéVé Glass does to protect those rights:

The right to be informed

 

VéVé Glass is publishing this Privacy Policy to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data.

   

The right to access

 

You have the right to access your information. Please contact our Data Protection Officer at info@veveglass.it if you wish to access the personal information we hold about you.

   

The right to rectification

 

If the information VéVé Glass holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact our Data Protection Officer if you need us to rectify your information: info@veveglass.it

   

The right to erasure

 

This is sometimes called ‘the right to be forgotten’. If you want to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact our Data Protection Officer: info@veveglass.it

   

The right to restrict processing

 

You have the right to ask VéVé Glass to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want to restrict processing of your data, please contact our Data Protection Office: info@veveglass.it

   

The right to data portability

 

VéVé Glass must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this effecting the usability of your data. Please contact our Data Protection Officer if you want information how to port your data elsewhere: info@veveglass.it. This right only applies to personal data that you have provided to us as the Data Controller. The data must be held by us by consent or for the performance of a contract.

   

The right to object

 

You have the right to object to VéVé Glass processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposeless of statistics. If you wish to object please contact our Data Protection Officer: info@veveglass.it

   

The right to withdraw consent

 

If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and VéVé Glass must stop processing your data. If you want to withdraw your consent, please contact our Data Protection Officer: info@veveglass.it

All of these rights can be seen by contacting

VéVé Glass, a department of Cromiaglass s.n.c.

Via Venier 44

30020 Marcon Venice – Italy

Tel.: +39 041 5952298

Email: info@veveglass.it

 

VéVé Glass Cookies Policy

VéVé Glass uses cookies to provide services which improve the clients’ browsing experience.

How we use cookies:

  • We use anonymous browsing cookies, which are required to allow the user to correctly browse VéVé Glass’s Website, use all functions and access secure areas.
  • We use analytical cookies to better understand how our users use the Website and to optimize and improve the site, by making it more interesting and relevant for users.

This information is anonymous and is used only for statistical purposes.

We use anonymous commercial cookies to show you our advertising on other Websites, based on products you have viewed while browsing previously. These cookies are usually inserted by trusted third parties (such as Google through remarketing for display advertising); however, VéVé Glass does not permit such companies to collect personal information related to users. This means that anonymity is guaranteed and personal data will not be used by other sites or marketing databases.

Cookie Policy: What are cookies and what are they used for?

Cookies were created in 1994 by Lou Montulli, an employee of Netscape, as a solution to the problems caused by the fact that websites could not identify computers that were accessing them. Cookies are labels assigned to devices, and one of their important functions is to tell the website whether two requests come from the same device or from two different devices. Cookies are saved to the hard drive or memory of the visitor’s computer. A cookie is a small file that is sent to the browser and saved on your device when you visit a Website. Cookies allow the site to function correctly and improve its performance, as well as giving information to the site owner for statistical or advertising purposes, mainly to personalize the user’s navigation experience by remembering preferences and navigation modes. Cookies can be linked to the device’s ID, notifying the website when the user returns. Many sites, including this one, use them. Cookies tell us how often you visit each page, so that we know what information may be of interest to you. We are then able to offer you more content that is relevant to you and less that is unlikely to interest you. Cookies help the site to be more efficient and to remember preferences and user names, register products and services, and personalize pages.

If you do not register with VéVé Glass and sign in, then the only thing that the server knows is that somebody with that cookie has returned to visit us. That’s all.

So what cookies does VéVé Glass use and for what purposes?

VéVé Glass uses various types of cookies and related technologies, each of which has a specific function. We give you this information as part of our commitment to notify you of recent changes to the law and to ensure clarity with regard to privacy issues on our Website.

To optimize the functioning of the website by personalizing it to your preferences and to ensure that the online purchasing system works correctly, your computer, tablet or mobile device should be set to accept cookies. Our guide to the use of cookies gives information about the type of cookies used and how to manage, control and disable them.

Types of cookies

On the VéVé Glass Website, we use cookies to save the items in your basket, remember your details when you return to the site, and optimize your online experience. For example, cookies allow us to personalize certain sections of the site to match your preferences, display targeted offers, and identify and resolve errors.

Cookies will not damage your device. We do not generally use cookies to save personal information or details that identify you. When we do, we acquire the information directly from you, for example when you enter details on the site, and we use them only for the purposes indicated in our guide to cookies and our privacy guide. All the information that we acquire through the use of cookies is kept secure.

We also collaborate with selected companies which can install cookies on your device when you visit our site. These companies use the information from the cookies to display offers of products or services that may interest you.

We do not have access to or control of the cookies used by our affiliated companies. We do not share the personal information that we collect, such as names, phone numbers or addresses, with these companies, except as described in our privacy guide.

Navigation cookies

These cookies allow the site to function correctly and allow you to view the content on your device. They recognize the country that you are connecting from and set the site to the relevant language. If you are a registered user, they recognize you and allow you to access the services offered in members’ areas. Navigation cookies are essential to the functioning of the site.

Functional cookies

These cookies recognize you when you return to the site. They allow you to save your information if you wish, so that you do not have to enter it every time you visit. (These are the “remember me” cookies.)

If you have added items to your basket and closed your session without completing the purchase or removing the items, these cookies save the items for a limited period so that you can continue shopping the next time you access the site.

Functional cookies are not essential to the functioning of the site, but they make navigation easier.

Analytics cookies

These cookies analyze the way users navigate the site.

The data is anonymous and is used for statistical purposes only. These cookies are installed by a service provider on the browser or on the device used to access the site. VéVé Glass uses certain third-party services which install their own cookies completely independently.

First- and third-party marketing and profiling cookies

These cookies create a profile of the user in order to display adverts that match the user’s preferences or to improve the navigation experience. We use them to show you products that might interest you or products similar to ones you have already viewed. Third-party cookies are cookies used on our site by our partner companies. They make it possible to retarget, i.e. offer you our products through affiliated sites. We have no control over the information provided by third-party cookies and we do not have access to the information. It is controlled entirely by third parties as described in the privacy policies.

Social Network cookies

These cookies allow your social network account to interact with our site, for example by allowing you to give feedback or share the site with your friends. Social network cookies are not essential to navigation.

Managing cookies: how can I disable cookies and manage my preferences?

Most browsers allow you to change the settings for accepting, controlling and disabling cookies. Remember, however, that disabling navigation or functional cookies can cause the site to malfunction and/or limit the services available.

You may choose to disable at any time some or all of the cookies. The browser may also be set as stated hereunder to indicate the cookies saved in the terminal and request whether or not to accept them (on a case by case or overall basis). However, disabling all cookies shall prevent you from using the VéVé Glass Website.

  • Internet Explorer: Click on the Tools button, then on Internet Options. In the General tab, choose Browsing history, click on Then click Select files and select the cookie(s) you wish to disable. Then close the window containing the list of cookies and click twice on OK to return to internet.
  • Firefox browser: Click on the Firefox Menu icon, then on the Tools button, then Options; in the window that appears, select Privacy and collect Remove Specific Cookies. Select the cookies you wish to disable then remove them.
  • Safari: Click on the Settings button, then on In the window that appears, choose Privacy/Security and click on Show Cookies. Select the cookies you wish to disable then click on Delete or Delete All.
  • Chrome: Click on the Google Chrome menu, then At the bottom of the page, click on Advanced Settings. In the Privacy section, click on Content Settings. To disable cookies: Select Block sites from storing any data; then click on Cookies and site data then move the mouse over the Website which created the cookie, and click on X in the right corner, or click on Remove All.

For more information on cookies and to manage your preferences for third-party profiling cookies, see http://www.youronlinechoices.com or http://www.allaboutcookies.org.

To disable analytics cookies and to prevent Google Analytics from collecting your navigation data, you can download the additional component that allows you to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout.

Accepting and refusing cookies

By closing the information banner about cookies, continuing to use the Website, clicking anywhere on the page, or scrolling up or down, you automatically accept VéVé Glass Cookie Policy, and cookies will be used during your visit. If you leave the site, any cookies already installed on your browser will remain there, but they will no longer be read or used by VéVé Glass unless you later accept the Cookie Policy. These cookies can be removed at any time using the method described in the aforementioned paragraph.

Granting or refusing consent for your data to be processed

The updated list of persons responsible for data processing referred to in this guide can be consulted at the VéVé Glass headquarters at Via Venier 44, – 30020 – Marcon Venice. The rights may be exercised by sending an email to the address: info@veveglass.it

Policy Update

We will need to change this privacy policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we will make sure to notify you about such changes, where required. A copy of the latest version of this Privacy Policy will always be available on this page.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer in writing at: info@veveglass.it

 

Terms of use

The access and use of the site www.veveglass.com (“Site”) is subject to the acceptance, on behalf of the user, of the following conditions (“Conditions”) and applicable laws. By accessing and consulting the Site, the user accepts, without limitations or reservations, the Conditions specified below. If the Conditions are not accepted, the user will not be able to access the site. The site is the property of VéVé Glass, a department of Cromia Glass s.n.c., a company based at the following address: Via Venier 44, 30020 Marcon Venice, Italy, VAT number IT03025190277, Tax Code 03025190277, (“VéVé Glass”).

Limitations to the use of content and information published on the Site.

All information and content published on the Site (“Information”) is protected by copyright or by other intellectual property rights and, except where indicated, cannot be used, neither in full nor in part, nor be copied, reproduced, transferred, published nor distributed in any way without the prior written consent of VéVé Glass. The user can download and/or print the information exclusively for personal use and for non-commercial use. In any case, the user cannot distribute, edit, transmit, reuse, send or use the information, therein including texts, images, contents as well as software possibly present on the Site, for advertising or business purposes without the prior written authorisation of VéVé Glass.

Brands, logos and any other distinctive sign which appears on the Site are the property of VéVé Glass or its business partners, and cannot be used in any way or form or by any means without the prior written consent of VéVé Glass. In particular, the registered name “VéVé Glass”, as with any other distinctive sign which contains the “VéVé Glass” brand, cannot be in any way used as a domain name or as part of one, for third party sites, without the prior written consent of VéVé Glass.

If any violation of intellectual property rights is found, it is possible to submit a report to VéVé Glass at the following email address: info@veveglass.it

Limitations of liability

VéVé Glass will strive to publish precise and updated information on the Site. Nevertheless, there is no guarantee that the use of information does not violate the rights of third parties, nor that the information is free of errors, is exact, is complete or updated. Under no circumstances will VéVé Glass be held responsible in any way for any negative consequences, damages or losses, deriving or related to use of the Site and Information.

Sites, links and third party site contents

VéVé Glass cannot check the content of third party sites or of external pages to which the Site could be in some way connected, and does not assume any responsibility for materials and information shown on such sites in respect to those which VéVé Glass has a link to. Connecting to external pages from the Site is the responsibility of the user. Connection through link to other sites does not implicate in any way that VéVé Glass has a collaboration or affiliation with the third-party holders of these sites.

Information sent by users

Any information, content or material sent to the Site (including uploaded files, data, questions, comments, suggestions or other) will always be kept confidential. The user guarantees to hold VéVé Glass harmless from any action, request, or demand put forward by third-parties in relation to the use of such material.

User Registration

Each user can register on the site, by inserting their data on the appropriate registration form, if the client intends to proceed to the purchase of products sold through the Site. The user guarantees VéVé Glass that information provided during registration is current, sincere and correct, and will undertake to notify VéVé Glass of any variation in data regarding the registration. Notification must be carried out by editing the personal account. In the event that VéVé Glass should believe that the information is not correct, or for any reason believes that such a measure is justified, it will be able to deny access to the Site or suspend the user’s account. VéVé Glass will proceed with verifying the VAT number only for professionals/businesses who have offices in the European Union.

Further Restrictions

Only connection to the home page of the Site is permitted to third parties. Under no circumstances is so-called deep linking permitted without the prior written authorisation of VéVé Glass.

Framing of the Site or parts of it by third parties is not permitted, nor is the use of any other medium which can lead users to believe that the Site contents are available to third parties. The inclusion of parts of the Site on third-party sites unknown to VéVé Glass is also forbidden.

Any request for connection to the home page of the Site or to any other section, page or content can be sent to the following address info@veveglass.it. VéVé Glass will give authorisation for the activation of the link to the Site at its own discretion, free of charge and in a non-exclusive manner.

VéVé Glass has the right to edit the present conditions at any time. The user is tied to such modifications and must therefore periodically consult this page to verify the content of the Conditions to which they are tied.

BLOG Disclaimer

Please read this Disclaimer carefully, and VéVé Glass reserve the right to modify it at any time without notice.  By visiting and using this website, you accept and agree to be bound by this Disclaimer along with our Privacy Policy and Terms of Use. Your continued use of the website constitutes your acceptance of future changes and updates to this Disclaimer. You must not access or use the website if you do not wish to be bound by this Disclaimer.

General Disclaimer

All information and content published on the Blog section of the website (“Information”) is for informational and educational purposes only, does not constitute professional advice and does not establish any kind of professional-client relationship by your use of this website.

Although VéVé Glass strives to provide accurate general information, the information presented here does not replace any kind of professional advice, and you should not rely solely on such information. Always consult a local professional for your particular needs and circumstances before making any professional, legal, financial or tax decision.

Affiliate/Third Party

VéVé Glass may collaborate with other companies or become part of various affiliate marketing programs whose products or services may be promoted or advertised on the website in exchange for commissions and/or financial rewards when you click and/or purchase those products or services through our affiliate links.

VéVé Glass may also recommend other products and services, but no reference is intended as an endorsement or statement that such information provided is accurate. Based on experience, but always responsibility of the user, we recommend to conduct your own due diligence to ensure that you have obtained complete and accurate information about these products and services.

These affiliate or third-party relationships do not in any way compromise the integrity of the content, information, services and materials presented here and you do not have to click on these affiliate links to purchase those products or offered services. These affiliate programs are selected based on personal experiences and preferences.

Although VéVé Glass provides these affiliate links on the website for the convenience of the user, it has no control over these external websites and they are solely responsible for their content and information presented. Therefore, VéVé Glass and/or its officers, employees, successors, shareholders, joint venture partners or anyone else working with us cannot be held responsible or liable for any content presented on these external websites and for any damages arising from them.

NO WARRANTIES 

ALL CONTENT, INFORMATION, PRODUCTS AND/OR SERVICES ON THE WEBSITE ARE “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, EXPRESS OR IMPLIED TO THE FULL EXTENT PERMISSIBLE BY LAW.

VéVé Glass DOES NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE CONTENT, INFORMATION, MATERIALS, PRODUCTS AND/OR SERVICES PROVIDED ON THIS WEBSITE.

VéVé Glass DOES NOT PROVIDE ANY WARRANTIES THAT THE WEBSITE WILL PERFORM OR WORK TO SATISFY THE REQUIREMENTS OF THE USER OR THAT THE INFORMATION PRESENTED HERE WILL BE COMPLETE, CURRENT OR ERROR-FREE.

VéVé Glass DISCLAIMS ALL WARRANTIES, IMPLIED AND EXPRESS FOR ANY PURPOSE TO THE FULL EXTENT PERMITTED BY LAW.

LIMITATION OF LIABILITY

You agree that under no circumstances, VéVé Glass and/or its officers, employees, successors, shareholders, joint venture partners or anyone else working for them shall be liable for any direct, indirect, incidental, consequential, equitable, special, punitive, exemplary or any other damages resulting from your use of this website including but not limited to all the content, information, products, services and graphics presented here.

You expressly agree that your use of the website is at your sole risk and that you are solely responsible for the accuracy of the personal and any information you provide, outcome of your actions, personal and business results, and for all other use in connection with the website.

You also expressly agree that VéVé Glass and/or its officers, employees, successors, shareholders, joint venture partners or anyone else working for them shall not be liable to you for any damages resulting from 1) any errors or omissions on the website, delay or denial of any products or services, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer virus, hacking of information, and any other system failures; 2) any loss of income, use, data, revenue, profits, business or any goodwill related to the website; 3) any theft or unauthorized access by third party of your information from the website regardless of our negligence; and 4) any use or misuse of the information, products and/or services offered here.

This limitation of liability shall apply whether such liability arises from negligence, breach of contract, tort or any other legal theory of liability. You agree that VéVé Glass provide no express or implied guarantees to you for the content presented here, and you accept that no particular results are being promised to you here.

 

Terms and conditions of sale

These Terms and Conditions for Online Sales (hereinafter referred to as “Terms”) apply to all purchase orders you place on the VéVé Glass online store located at www.veveglass.com (hereinafter referred to as “Website”) and your subsequent agreement with VéVé Glass, department of Cromia Glass s.n.c. with registered office in via Venier 44, 30020 Venice Marcon, Italy, VAT number IT03025190277, Fiscal Code 03025190277 (hereinafter referred to as “VéVé Glass”, “we”, “our”, “us”) regarding your purchase of VéVé Glass products (hereinafter referred to as “Products”).

Premise

Our primary “mission” is customer satisfaction and all VéVé Glass staff are committed to achieving this goal.

  1. Services

We are a manufacturer of objects in genuine and certified Murano glass. In our shop you can find a wide selection of high-quality glass items. All our products are created by our glassmakers and differ from all other industrial objects. The Website allows you to purchase decorative glass products for interior design such as centerpieces, sculptures, plates, mirrors, steles, lamps and wall art decorations. The Products offered on the Website are all handmade. All final prices of the Products displayed on the Website are expressed in euros. The prices of the Products may be subject to change by VéVé Glass. The shipping costs for Products are included.

  1. Products

You can proceed to the selection of the Products as described in the relevant sections, selecting them each time and adding the desired quantities to your shopping cart. The images are provided for information purposes and may differ slightly from the appearance of the delivered product because they are handmade. All items are first choice and are guaranteed “Genuine Murano Glass”.

Our decorations are produced exclusively with artistic Murano glass and are handcrafted. All our products are subjected to a careful quality control; imperfections, irregularities and minor variations in size are a quality of handmade products. Any slight color differences may be due to different batches of glass or the type of processing: glass-melting. The small air bubbles present in glass objects are an integral part of the processing and do not give rise to disputes.

At the end of the selection of the desired items, a screen will be displayed to send the order with an indication of the total costs and expenses. Once the quote is confirmed, you will be asked to complete the order through payment.

  1. Payments

By purchasing online Products, you can make payments by credit card (Visa or MasterCard) or PayPal, following the instructions indicated for the purchase procedure. The information required for payment will be forwarded, via encrypted protocols, to the payment institution to which VéVé Glass entrusts electronic payment services remotely, without access by third parties.

Payments must be made at the same time as the order and only after payment the selected items will be shipped or put into production.

The invoice for the purchased products will be sent during shipping.

  1. Delivery

All orders are processed immediately after receipt of payment. Please note that not all items may always be in stock at the time of ordering. If the item is in stock it will be shipped within 24 working hours, if the item is not in stock or can be delivered shortly, you will need to wait the production time for the work. The time can vary depending on the type of object from 3 to 14 working days.

The products are carefully packed with high-quality materials. Strong cardboard boxes are used for shipping, except for large products which are packed in wooden crates, and the contents are well protected with layers of polystyrene. Each box is designed in size and weight in order to be easily handled.

We ship our products all over the world using couriers that offer Standard and Express services among the major market players. We choose the most economical and efficient solution according to the item purchased and its destination. Each of our shipments is insured and you can monitor the shipment of your purchase online with a convenient tracking system following the different steps, from the order processing to the destination you have chosen. When buying a product, remember to provide a valid phone number for the courier who may need to contact you to provide information on the delivery of the package.

When the product is delivered to the courier to be shipped to your address, you become the owner of the ordered goods. In no case we will be responsible for any damage caused by delays in delivery and for no reason you can refuse to release the goods ordered on arrival. In order to have the exact delivery time, we advise you to contact us at the following email address: service@veveglass.com

Customs duties and local taxes are not included in the price and vary from country to country. We accept no responsibility for expenses, taxes and customs duties in countries such as the United States, Canada, Brazil, Russia, Switzerland, Japan, Korea and any other country in the world. Please contact the local customs office in your country to check the amount of customs charges. Any import duties are paid by buyers on delivery. All deliveries within the European Union are duty free.

Deliveries to trade fairs or other events are not possible. It is not possible to indicate a P.O. box as the delivery address because the signature of the person collecting the delivery is required at the time of delivery.

  1. Liability

Our liability for defects of the goods sold, if promptly denounced and established jointly with the same, is limited exclusively to the free replacement of the defective material. Compensation for any direct or indirect damage suffered by you as customer is excluded in any case.

  1. Complaints

Glass is a fragile material. For this reason, all our Products are insured during shipping.

Complaints of any shortages or breakages must be made exclusively to the carrier. Before picking up the package and signing the receipt, we always advise you to check the integrity of the package very carefully. If the package is damaged, inform the carrier immediately upon delivery and describe the damage in the delivery document itself. Within 14 days of receipt of the goods you must contact us by sending an email to our customer service (service@veveglass.com) and attaching one or more photos of the defective or damaged product near its original packaging. Damaged items must be kept at our disposal for return unless otherwise specified. A new item in place of the damaged one will be sent to you as soon as possible without additional charges.

Any other claims related to the nature and / or characteristics of the material must be promptly forwarded to us by e-mail and not later than 14 days from the receipt of goods.

AFTER SUCH TERM IT IS UNDERSTOOD THAT THE GOODS HAVE BEEN SEEN AND ACCEPTED.

After receiving the email with the images, VéVé Glass will do its best to respond to the report received as soon as possible. All shipping costs for returning the product and/or any taxes or customs duties are entirely your expense.

  1. Court

Whatever the nationality and residence of our contracting party, this contract is subject to Italian law, the Italian Civil Code and the jurisdiction of the Italian Judge. Any dispute arising between the parties will be transferred to the exclusive jurisdiction of the Court of Venice, Italy as the only competent court, that is the Justice of the Peace of Venice, Italy, when this is in charge of such potential dispute.

 

Right of withdrawal – Satisfied or reimbursed

Our goal is your satisfaction. If for any reason you are not satisfied with the order and want to return the item, you have the right to cancel the purchase within 14 days without giving any reason.

The withdrawal period will expire after two weeks from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you have to inform us of your decision to withdraw by sending an e-mail to service@veveglass.com.

Before returning the product, you have to ensure that all the following conditions are correctly met:

– the returned product must be unused, intact and undamaged

– the returned product must be returned complete with all its parts and accessories

– the returned product must be sent in its original packaging

Within 5 days from the date of notice of the withdrawal, you must send us the returned product and notify us by e-mail. Please note that you will be responsible for the costs of returning the item to us and for your protection, we recommend that you use a recorded delivery service. We do not assume the risk of any damage to the goods during transport.

Upon receipt of the returned product, if all the above conditions are met and the replacement has not been agreed, we will refund the cost of the product. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Shipping costs, any taxes and customs duties are your responsibility.

Note: All wholesalers, intermediaries and retailers are excluded from the possibility of withdrawal. The right of withdrawal does not apply to products made to order or clearly customized.

 

Last updated – June 13, 2020